Privacy Notice

At Tsalach Real Estate we take care of your personal data. This Privacy Notice explains who processes it, why, who it is shared with and how you can exercise your rights, in line with Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties.

Last updated: October 12, 2026

1. Data controller

Grupo Tsalach El Servet, S. de R.L. de C.V. (“Tsalach”), located at Carretera Federal Cancún–Playa del Carmen, lot 1, block 46, zone 1, Ejidal neighborhood, Playa del Carmen, Solidaridad municipality, Quintana Roo, Mexico, ZIP 77710.

Privacy contact: this site’s contact form or WhatsApp +52 984 278 8131.

2. Personal data we collect

We collect the data you provide in the site’s forms and the data generated as you browse:

• Identification and contact: name, email, phone or WhatsApp, country or city of residence.
• Commercial information you choose to share: project of interest, indicative budget, payment method, purchase timeframe, details of the property you wish to sell or the project you wish us to market.
• Professional information (only if you apply): experience, languages, a link to your professional profile or résumé, and motivations.
• Technical data: IP address, device and browser type, pages visited and cookie preferences. Analytics data is collected only if you accept it.

3. Purposes

Purposes necessary for our relationship with you:

• Responding to your requests for information, contact and advice about properties and developments.
• Following up commercially and scheduling calls, visits or meetings.
• Assessing your application, if you apply to join the team.
• Assessing proposals from owners, developers and partner brokers.
• Complying with legal obligations and authority requests.

Additional purposes (you may object without affecting the above):

• Sending you project information, news and editorial content.
• Measuring and improving site performance through aggregate analytics (only with your cookie consent).

4. Transfers and processors

We do not sell your data. We may share it with: (a) the developers and owners of the project you asked about, to handle your request; (b) providers of web hosting, email, CRM and messaging services acting on Tsalach’s behalf and instructions; (c) authorities, when required by law. These transfers do not require your consent under the law; any other transfer will be made only with your authorization.

5. ARCO rights, withdrawal and limitation

You may exercise your rights of access, rectification, cancellation and objection (ARCO), withdraw your consent or limit the use or disclosure of your data by sending a request through the contact form or WhatsApp, stating your name, a way to reply, a clear description of your request and, where applicable, documents proving your identity. We will respond within the legal deadlines. If you believe your rights have been infringed, you may go to the competent data protection authority.

6. Cookies and similar technologies

We use strictly necessary cookies to make the site work and to remember your cookie choice. Preference and analytics cookies are activated only if you accept them, and you can change your decision at any time via “Cookie settings”. The site embeds Google Maps on project pages, which may set their own cookies under Google’s policy. More detail on the Cookies page.

7. Retention and security

We keep your data for as long as needed for the purposes described and applicable legal periods, and we apply reasonable administrative, technical and physical safeguards to protect it.

8. Changes to this notice

We may update this notice. The current version will be published on this page with its update date.